Frequently Asked Questions

First off, congratulations and welcome to Iowa State University! We are happy to have you here and happy to help in any way we can. Now, down to business. There is no absolute checklist of things every student must do but here are a few good places to start.

Workday- This is where you will find your U-bill, financial aid information, and many more things. Poke around and familiarize yourself.
Third Party Access - Have a family member, or five, who wants to view information on Workday? This is how you set them up with their own login.
Account Info Release - This will need to be completed to allow us to talk with anyone besides you about any part of your student account.
Direct Deposit - If your account is ever overpaid, for any reason, we prefer to send the money back to you via ACH. Set this up now to avoid delays.

The U-Bill, short for University Bill, is how Iowa State University will present charges including but not limited to tuition, fees, residence hall, and meal plans to you for payment. The U-Bill is electronic, created on the 1st of each month, and due on the 20th. The Accounts Receivable Office will email your email address when the bill is available to view in Workday.

The U-Bill is your responsibility as it is your name on the account. Information will not be shared with parents or other guardians without your authorization or permission.

Payments can be made by check or on Workday. For full details visit our Payments page.

Please contact the IT Solution Center by phone at 515-294-4000 or by email and they can get you logged back into Workday so you can download your 1098-T.

Any overpayment, through financial aid or otherwise, is refunded through direct deposit into the checking or savings account of your choosing. Set up your direct deposit account by entering your bank account and routing numbers in the Direct Deposit Signup page on Workday.

Iowa State University cannot send a direct deposit (ACH) transaction to a foreign bank account. If you choose to have your payroll/student refund/travel reimbursement direct deposited and do not have a domestic bank account you may open a free bank account associated with your ISUCard at U.S. Bank*.

Our holds are placed because of a past due balance on your U-Bill. The hold will automatically be removed when your balance is paid in full. If you are unable to pay in full at this time, contact our office and we can discuss options.

*Iowa State University chose U.S. Bank as its partner to offer students, faculty and staff the option to add banking functionality to the ISU Card. ISU receives financial support from U.S. Bank in the form of marketing funds, royalties, card stock, and other compensation to offset costs otherwise incurred by the school. Students, faculty and staff are not required to open an account with U.S. Bank to receive or use the ISU Card for other campus services. The university partnership with U.S. Bank was formed after a competitive selection process (U.S. Bank and Iowa State University Agreement). Questions about the University’s partnership with U.S. Bank may be directed to the ISUCard Office at 515-294-2727 or by email to