The Accounts Receivable Office is responsible for the billing and collection of the following loan programs: Federal Perkins Loan, Health Profession Student Loan (HPSL), Loans for Disadvantaged Students (LDS), and University Long Term Loans. Eligibility for these loan types is determined by the Office of Student Financial Aid. We cannot help you with your Federal Direct Stafford Loans or any private loans you may have borrowed.

University Accounting Service (UAS) is our contracted billing servicer to assist in the billing and collections of these loans.

Frequently Asked Questions

Exit counseling for your Federal Perkins Loan can be completed online. If you need assistance with your post-graduation budget or ensure your budget includes your loan payments, contact the Student Financial Success Office at (515) 294-2223 for assistance.

For general information call our office at (515) 294-7388 or contact Direct Lending.

There are two types of loans receivable holds:

A hold is placed if an exit interview is not completed. Go to www.uasconnect.com, click on Useful Links, choose Exit Interview then complete the requirements. If you require assistance please contact University Accounting Service, our billing servicer, at (844) 870-8701.

A hold is placed once your Federal Perkins Loan or Health Professions Student Loan, Loans for Disadvantages Students, or University Long Term Loans becomes 60 days past due. You may call University Accounting Services, our billing servicer, at (844) 870-8701 or visit their website to determine the amount past due and make payments. You may also contact Accounts Receivable at (515) 294-7388 regarding the hold.

Iowa State University is required to report the loan status of Federal Perkins Loans, Health Profession Student Loans, Loans for Disadvantaged Students and University Long Term Loans. Contact Accounts Receivable at (515) 294-7388 to determine if you have one of these types of loans.

In order to report a name change, you must send the documentation to our billing servicer, University Accounting Service. Documentation includes a copy of the marriage license or SSN card. Also, include your previous name. Send information to:

University Accounting Service
4099 McEwen Road, Suite 700B
Farmers Branch, TX 75244

To change your address for your Federal Perkins Loans, Health Profession Student Loans, Loans for Disadvantaged Students, or University Long Term Loans contact University Accounting Service at (844) 870-8701. To submit a foreign address change, please email the change.

Make payments online or you can mail your payment to:

University Accounting Service, LLC
4099 McEwen Road, Suite 700B
Farmers Branch, TX 75244

Be sure to include your account number and the fact that it is for an Iowa State University loan.

You can view your Federal Perkins, Health Profession Student Loan or University Long Term Loan online and go to download deferment, cancellation and forbearance forms. The completed forms should be mailed to:

University Accounting Service
4099 McEwen Road, Suite 700B
Farmers Branch, TX 75244

To find out how much interest you paid on either your Federal Perkins, Health Professions Student Loan, Loan for Disadvantaged Student or University Long Term Loan, contact our billing servicer, University Accounting Service, at (844) 870-8701.