ISU Departments

We offer billing options for departments to charge both Student and Non-Student customers. Linking your department's charges to the U-Bill allows for billing, payments, and collections activity to be processed and for funds to seamlessly flow directly to your department's accounts.

Getting Started

  • Sales/Charge Items

    A Sales/Charge Item is a Financial Driver that is attached to charges in Workday and links to a department’s driver worktags to report revenue. A Sales and/or Charge Item is required to charge through the AR Submit Charges process in Workday.

    A Charge Item is limited to being charged to accounts designated by a University ID Number (UID).

    A Sales Item is limited to being charged to accounts designated by an external Customer ID (CST-XXXXXXX).

    To request a Sales or Charge Item be created for a departments Fee-for-Service or billable program, please use the Create Request Task in Workday, and utilize the request AR Sales/Charge Item Request. 

  • Create a Customer Account

    A Customer Account in Workday is designated with a Customer ID number (CST-XXXXXXX) and is an item required to charge through the AR Submit Charges process in Workday. Customer Accounts are created to reflect a business or individual, including employees of Iowa State University, who have purchased a good or services from an Iowa State University department.

    To request a Customer Account be created to begin billing for a departments Fee-for-Service or billable program, please use the Create Request Task in Workday, and utilize the request AR Customer Request – Domestic or AR Customer Request – International. 

Questions?

Contact the Accounts Receivable Office by email or phone. 515-294-7388