Fee for Service (FFS) Operations are established for the purpose of providing goods and/or services to University departments and/or external customers. The Financial Accounting and Reporting (FAR) staff are available to provide guidance on establishing new accounts and developing appropriate billing rates that comply with University policies and procedures and federal cost accounting standards.
Program Billing Guidelines
Program Billing Resources
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Who do I contact regarding an approval for Fee for Service (FFS)?
Learn more about Who do I contact regarding an approval for Fee for Service (FFS)?Contact the appropriate Financial Accounting and Reporting (FAR) staff for your department.
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Do I need a contractual agreement before I can bill for internal/external customer sales?
Learn more about Do I need a contractual agreement before I can bill for internal/external customer sales?Please visit the linked Office of University Counsel’s site for further information.
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How do I determine if my customers are internal or external?
Internal Sales
Sales of goods or services to other University departments or accounts within the University system. All internal sales, including those to grant accounts, are considered internal sales. Internal sales should be processed by Finance Delivery in Workday.
External Sales
Sales of goods or services to external or non-University customers. Students and employees of the University are considered to be external customers when purchasing goods and services for personal use. All external sales should be processed through the ISU Accounts Receivables Office except when payment is collected at the point of sale.
Cash Management
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What is considered a “Cash Sale/Point-of-Sale”?
Learn more about What is considered a “Cash Sale/Point-of-Sale”?At Iowa State University a cash sale is defined as any good or service that payment is presented at the point of sale. If you have any questions please contact the Accounts Receivable office for further guidance.
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What if my department has cash sales only and does not have billable transactions?
Learn more about What if my department has cash sales only and does not have billable transactions?Please be sure that you are following the University policy and procedures for cash handling provided by the Treasurer’s Office.
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What about Identity Theft and Red Flag Rules?
Learn more about What about Identity Theft and Red Flag Rules?For the full scope of Iowa State's policy and procedures on Identity Theft or Red Flag Rules please see the Identity Theft Prevention Program.