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Customers & Employees

Charges for business customers, employees, and anyone else who doesn't have a student account will be added to a U-Bill with an account number that starts "CST-". Statements are mailed at the beginning of every month and due on the 20th. Employees who are not billed as students must request portal access in order to view and pay their U-Bill.

With a customer portal login you can:

  • View Customer Statements
    • See and download .pdf versions of your recent statements.
  • View Open Invoices
    • See unpaid invoices by date range.
  • View Recent Payments
    • Review what payments have been made both online and by check.
  • My Invoices and Payments
    • A dashboard of announcements, invoice aging, report links, payments, and other tasks.

Refunds

Non-Student Customer refunds come in two forms. Card payments made at the Vet Medical Center, or any other type of payment.

Both refund types are only sent by customer request.

  • Vet Med Payments

    Refunds from payments made with a credit or debit card at the Vet Medical Center are refunded to the card of origin by the Vet Medical Center. Contact the Vet Medical Center to confirm the credit balance and initiate a refund.

    Learn more about Vet Med Payments

  • Other Payments

    Refunds from payments made through Workday, by check, or any other method are processed on Fridays and checks are mailed to the address on file for the account. Checks can take 7-10 business days to arrive.

    Learn more about Other Payments

Questions?

Contact the Accounts Receivable Office by email or phone. 515-294-7388