Past Due Students

I have a past due balance on my U-Bill and a hold placed on my record, what does it mean?

 You will not be able to register for classes for the next term or get a copy of your transcript until you have resolved this hold.  Also, charging to your U-Bill from the University Book Store or other ISU Departments may be restricted.

Options to resolve:

  • Pay your past due balance.
  • If you are unable to pay your balance due, contact the Accounts Receivable Office at (515) 294-7388 or stop by our office at 0880 Beardshear Hall.  You may also email us at


How can I pay?

Online - pay with your checking account and routing number in AccessPlus

Drop Box - located on the ground floor of Beardshear Hall, you can drop off a check or certified funds

Mail - send check or certified funds to:

ISU Treasurer's Office 
1220 Beardshear Hall 
515 Morrill Rd
Ames, IA 50011


How do I get a Loans Receivable hold removed from my account?

There are two types of loans receivable holds:

A hold is placed if an exit interview is not completed. Go to to complete the information. If you require assistance please contact University Accounting Service, our billing servicer, at 800-723-2210

A hold is placed once your Federal Perkins Loan or Health Professions Student Loan becomes 60 days past due. You may call University Accounting Services, our billing servicer, at 800-723-2210 to determine the amount past due and make payment


I received a Notice of Right to Cure, what does it mean?

Iowa State University is exercising their right under Iowa Law to notify you of the debt.  You have 20 days in order to cure or dispute the debt from the day of the notice.


What is this collection cost charge on my U-Bill?

When you accessed your billing and payment terms and conditions on AccessPlus, you agreed to pay all collection costs and reasonable attorney’s fees if Iowa State University must take action to recover any past due amounts. The charge for collection costs represents the contingency fee that each particular agency charges ISU upon receipt of payment.


I have received a call (or letter) from someone who says they represent Iowa State University. Is this a legitimate agency?

ISU has contracts with the following collection agencies

General Revenue Corporation (GRC) National Credit Management (NCM) Williams & Fudge, Inc
P.O. Box 495901 10845 Olive Boulevard 775 Addison Avenue
Cincinnati, OH 45249-5901 St. Louis, MO 63141-7794 Rock Hill, SC 29731
(800) 234-6258 (800) 627-2300 (800) 849-9791