Accounts Receivable - Loans
The Accounts Receivable Office is responsible for the billing and collection of the following loan programs: Federal Perkins Loan, Health Profession Student Loan (HPSL), Loans for Disadvantaged Students, and University Long Term Loans. Eligibility for these loan types is determined by the Office of Student Financial Aid. We cannot help you with your Federal Direct Stafford Loans or any private loans you may have borrowed
Who do I contact if I need help completing my electronic exit interview information?
Contact Financial Aid at (515) 294-2223 for assistance
How can I obtain information about loan consolidation?
For general information call our office at (515) 294-7388 or contact Direct Lending at www.StudentLoans.gov
How do I get a loans receivable hold removed from my account?
There are two types of loans receivable holds:
A hold is placed if an exit interview is not completed. Go to www.myloancounseling.com to complete the information. If you require assistance please contact University Accounting Service, our billing servicer, at 800-723-2210
A hold is placed once your Federal Perkins Loan or Health Professions Student Loan becomes 60 days past due. You may call University Accounting Services, our billing servicer, at 800-723-2210 to determine the amount past due and make payment
How can I find out why Iowa State University is listed on my credit bureau report?
Iowa State University is required to report the loan status of Federal Perkins Loans, Health Profession Student Loans, Loans for Disadvantaged Students and University Long Term Loans. Contact Accounts Receivable at (515) 294-7388 to determine if you have one of these types of loans
How can I report a change in my name?
In order to report a name change, you must send the documentation to our billing servicer, University Accounting Service. Documentation includes a copy of the marriage license or SSN card. Also, include your previous name. Send information to:
How can I make a change in my address?
To change your address for your Federal Perkins, Health Profession Student Loan, or University Long Term Loan contact University Accounting Service at 800-723-2210 or www.uaservice.com. To submit a foreign address change, please email the change to email@example.com
How can I make a payment on my Federal Perkins, Health Profession Student Loan or University Long Term Loan?
To make a payment, go to https://www.uasconnect.com. If you want to mail your payment, you can send it to:
Be sure to include your account number and the fact that it is for an Iowa State University loan
How can I determine if I am entitled to a deferment or cancellation on my Federal Perkins, Health Profession Student Loan or University Long Term Loan and, if so, how may I file for one?
For your Federal Perkins, Health Profession Student Loan or University Long Term Loan you can go to www.uaservice.com to download deferment, cancellation and forbearance forms. The completed forms should be mailed to:
How can I find out how much interest I paid on my Federal Perkins, Health Profession Student Loan or University Long Term Loan?
To find out how much interest you paid on either your Federal Perkins, Health Professions Student Loan, Loan for Disadvantaged Student or University Long Term Loan, contact our billing servicer, University Accounting Service, at 800-723-2210
The U.S. Department of Health and Human Services provides more information on the Health Professions Student Loans (HPSL) and Loans for Disadvantaged Students (LDS)