System Access and Record Management

 

How do I request Administrative System/Accounts Receivables access as a new employee? 

The Accounts Receivable Office will establish your system accesses customized to your job responsibilities.  To acquire administrative access, your departmental supervisor will need to go to the Information Technology website at https://iastate.service-now.com/it. Please identify the system option of Account Receivable access, currently located under the "Other" tab

 

What action is needed to continue my Accounts Receivables access, if I have transferred to another department? 

To continue your Accounts Receivables access, your departmental supervisor will need to go to the Information Technology website at https://iastate.service-now.com/it.  Please identify the system option of Account Receivable access, currently located under the "Other" tab. 

 

How will I be notified, confirming that my access to Accounts Receivables has been completed?

An email notification/form will be presented to you by Monica Sogard/Crystal Johnson, requesting further information pertaining to the type of access needed

 

How do I request training to utilize the Accounts Receivables system? 

You will be contacted by a staff member from Accounts Receivables to initiate a training session for your University Receivables access.

If at any time additional training is necessary please contact Holly Hohanshelt at 515-294-4786 or Crystal Johnson at 515-294-1466 to discuss your departmental needs  

 

Record Management 

What is an e-Report?

e-Reports are electronic financial reports stored in the university’s enterprise content management system

What e-report options are available regarding University Receivables?

The following e-Reports are available for departments billing through University Receivables

Please refer to our reference guide for more information about each e-Report:  e-Reports for Departments

For questions or to inquire about training options, please contact Holly Hohanshelt at 515-294-4786

Where do I locate e-Reports?

The e-Reports system can be found in Accessplus, under the uBusiness tab. Look on the left-hand menu under the General category.
After clicking e-Reports, a confidentiality statement will be displayed. Select the ‘Continue’ button to agree to the statement and proceed to e-Content, which will open in a new tab. This is the screen you will utilize for searching and selecting the e-Reports you are utilizing

How often are the e-Reports generated?

The e-Reports are created on a daily, bi-monthly, and monthly basis depending on the report purpose 

How do I get access to e-Reports?

Based on your original IT administrative services request you may already have e-Report access.  However, if you need additional e-Reports please contact Crystal Johnson at 515-294-1466