Past Due Students

I have a past due balance on my U-Bill, what does it mean?

Registration and release of transcripts will be on hold until the past due balance is brought current. Also charging to your U-Bill from the University Book Store (UBS) and other ISU Departments may be restricted

 

How can I pay?

Online - pay with your checking account and routing number in AccessPlus

Drop Box - located on the ground floor of Beardshear Hall, you can drop off a check or certified funds

Mail - send check or certified funds to:

ISU Treasurer's Office 
1220 Beardshear Hall 
515 Morrill Rd
Ames, IA 50011

 

How do I get a Loans Receivable hold removed from my account?

There are two types of loans receivable holds:

A hold is placed if an exit interview is not completed. Go to www.myloancounseling.com to complete the information. If you require assistance please contact University Accounting Service, our billing servicer, at 800-723-2210

A hold is placed once your Federal Perkins Loan or Health Professions Student Loan becomes 60 days past due. You may call University Accounting Services, our billing servicer, at 800-723-2210 to determine the amount past due and make payment

 

I received a Notice of Right to Cure, what does it mean?

Iowa State University is exercising their right under Iowa Law to notify you of the debt.  You have 20 days in order to cure or dispute the debt from the day of the notice.

 

What is this collection cost charge on my U-Bill?

When you accessed your billing and payment terms and conditions on AccessPlus, you agreed to pay all collection costs and reasonable attorney’s fees if Iowa State University must take action to recover any past due amounts. The charge for collection costs represents the contingency fee that each particular agency charges ISU upon receipt of payment.

 

I have received a call (or letter) from someone who says they represent Iowa State University. Is this a legitimate agency?

ISU has contracts with the following collection agencies

General Revenue Corporation (GRC) National Credit Management (NCM) Williams & Fudge, Inc
P.O. Box 495901 10845 Olive Boulevard 775 Addison Avenue
Cincinnati, OH 45249-5901 St. Louis, MO 63141-7794 Rock Hill, SC 29731
(800) 234-6258 (800) 526-3213 ext 650 (800) 849-9791
www.generalrevenue.com www.ncmstl.com www.wfcorp.com